Security & Privacy
Personal information collected
If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping/billing address so that we can process and fulfill your order.
How this information may be used
We will use your details to fulfill and deliver your orders. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We accept credit card payments with VISA, MasterCard, American Express and Discovery. Our credit card provider is Stripe. They will securely handle your personal and financial information. Stripe is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. The certification is set by the Payment Card Industry Data Security Standard (PCI-DSS), which is a joint effort of brands like VISA, MasterCard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We collect information about site traffic, sales and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.
Site Security
When you place an order, we use a Secure Socket Layer (SSL) encryption which encrypts all your information before it is sent to us, to protect it from unauthorised use. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. This will appear from the moment you proceed to checkout. You will also notice that that when you look at the location (URL) field at the top of your browser you will see it begins with ‘https’ instead of the normal ‘http’. This means that ou are in secure mode. Credit card information is only handled by our third-party credit card providers (Stripe). After a transaction, your credit card information will not be stored.
Cookies
Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future. The cookies do not contain any personal information, and can not be used to identify you as a user of our website. There are three types of cookies: Website functionality cookies: These cookies enable you to browse the website and use our features such as the shopping basket. Website analytics cookies: We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience. Customer preference cookies: When browsing or shopping online, the website will remember preferences you make (for example your language or location). This makes your browsing experience simpler, easier and more personal to you. By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
This online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to our privacy policy.
