Free shipping worldwide on orders over € 250

Free shipping worldwide on orders over € 250

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Shipping & returns

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Shipping 

Norway:
All orders are shipped for free in Norway.

Europe:
Standard contribution to the freight cost in Europe is € 38. Orders exceeding € 250 are shipped for free.

The rest of the world:
Standard contribution to the freight cost for the rest of the world is    € 48. Orders exceeding € 250 are shipped for free.

For all shipments:
We ship our products by DHL to countries within Europe and by the Norway Post within Norway and to the rest of the world (The Norwegian State Post). DHL delivers to your door while the Norway Post works with the postal service in your country and the delivery routines vary from country to country. Depending on the routines in your country your order will be delivered to your door or it will arrive at your post office where you can collect it. The parcel can be tracked once it is picked up at our factory, and we will email you the tracking number. Express delivery can be arranged upon request, at an additional cost subject to the carrier’s rate. NORVEGR ships to all countries that the Norwegian law permits us to ship to.

Returns

If you need to return or exchange your purchase for any reason, please email us at info@norvegr.com. The item(s) must be shipped back to us in brand new condition within 30 days of your purchase, and then we will refund your money. Returns that are used, damaged or will not be accepted and may be sent back to the customer and/or a refund refused. Items should be returned new, unused and with all garment tags still attached. We may not accept merchandise which is not received in the above specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.

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Orders & Lead Time

Our eiderdown duvets are made from a limited supply of eiderdown from the Norwegian island of Svalbard. We will mark them clearly sold out if they are. All our other down products and all of our bed linen are made to order. We will therefore never run out of these. 

Please allow three weeks lead time for our down products, as we make them to order in our factory. The lead time for bed linen is four weeks as this comes in from Italy. If you order down products and bed linen we will ship the items all together once the bed linen comes in our factory door. As long as we have not yet shipped your products, you can add items to your existing order. Please give us a call at +47 72 90 04 35 between 9 AM and 5 PM CET or email us at info@norvegr.com. We will be happy to assist you.

Insurance and delivery

All items are insured against theft and accidental damage whilst in transit from NORVEGR to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. Your items will be placed in a plain box with no NORVEGR signature or logo to reduce the risk of theft. Inside this box is our packaging with your products in it.

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Terms & Conditions Security & privacy

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Our brochure

Download our brochure and read about the company Norvegr and the products we offer.

Download here ›

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Testimonials

Are you curious about what people say about us? Here are a few quotes from some of our dear customers.

Read testimonials ›

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Care & Repair

How to care for your Norvegr down products, and the Norvegr repair service for the event of accidents.

Click here ›

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Contact

Call us at: +47 72 90 04 35
Send fax to: +47 72 90 04 39
Or email: info@norvegr.com

Call Mon-Fri 9-17 CET ›

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Norvegr Down Duvets AS
Østre Rosten 84, N-7075 Tiller, Norway
Organization number: N 985 184 321

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All personal information and credit card details will be securely handled at all times. Our business complies with the Payment Card Industry Data Security Standard (PCI DSS). Read more ›

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Appointed quality suppliers to the Relais & Chateaux.

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