Maintenance & Repairs - Care & Repair for your Norvegr down duvets and pillows
With our handy tips, you can keep your Norvegr duvets and pillows in top condition for years to come.
MAKING THE BED
To get the most out of your products, be sure to air your duvets and pillows regularly. Give them a gentle shake each morning, and fluff the pillows. Leave the duvet folded over once for an hour or so before you make the bed – this allows for moisture inside both bed and duvet to escape. Duvets can also be aired outside, though we recommend not leaving it in direct sunlight. Do not beat, vacuum or dry-clean.
WASHING DUVETS AND PILLOWS
Norvegr products are washable up to 60°C (although we recommend 30°C) and can also be tumble-dried. We strongly recommend using a professional cleaning service for your duvet, since home washing machines and tumble-driers are generally too small.
The gentlest way to wash down duvets and pillows will take some time (approximately 12-18 hours) but give the best results. Start with a wool detergent and a gentle setting on the washing machine, before rinsing again after the program is finished. Use a moderate sling so the products are not completely squashed, and then put in the tumble-dryer until they are almost dry (if possible, avoid using maximum heat). Take out before completely dry and leave to finish drying on a table for a few hours. Pat and turn occasionally.
Alternatively, if you are in a hurry, simply wash products at full spin and put in the tumble dryer until completely dry. However you choose to clean your Norvegr duvets and pillows, be sure to follow our instructions carefully.
NORVEGR REPAIR SERVICE
Should an accident occur (e.g. you tear a hole in your duvets or pillows, spill something on them, drop a cigarette on them etc.), do NOT throw the products away. We can replace the cotton casing for you. Alternatively, if the down needs to be cleaned, we can do that too. All repair procedures are much more cost-effective than purchasing new products. Please email us at firstname.lastname@example.org or call us at +47 72 90 04 35 Monday to Friday from 9 AM to 5 PM CET and we will find a solution for you.
RESTORING YOUR DOWN PRODUCTS
When you buy Norvegr down duvets and pillows, after 7-10 years you can send them back to us to restore, leaving them as good as new. We will contact you when it is time to start thinking about restoring your products.
The process includes opening the products, steam-cleaning down and replacing cotton casings, filling with more down if needed. For our Standard, Classic and Premium Collection duvets, as well as our pillows, the cost of the process is approximately one-third of the price of buying new products. For our limited-edition duvets, the restoration price is on request. The products come out fresh as new after their restoration.
find out more about our restoration process here
EXTENDING DUVET WARRANTY
After the restoration process is complete, we will extent the duvet warranty for another 10 years. After these additional 10 years, you can have the restoring process repeated, leaving your products just as fresh – and again, we will extend the warranty for another decade.
ECO-FRIENDLY AND COST-EFFECTIVE
Because of our restoration process, our duvets and pillows are both environmentally friendly and cost effective – especially when their potentially long lifespans are taken into account.