Free shipping worldwide for orders over €500
Our eiderdown duvets are made from a limited supply of eiderdown from the Norwegian island of Svalbard. We will mark them clearly as sold out if they are. All our other down products and all of our bed linen are made according to orders. We will therefore never run out of these.
We accept VISA, American Express and MasterCard credit cards and online PayPal payments.
To help ensure that your shopping experience is safe, simple and secure NORVEGR uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. This will appear from the moment you proceed to checkout.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.
Our credit card provider is Paymill. They will securely handle your personal and financial information. Paymill has a PCI certification set by the Payment Card Industry Data Security Standard (PCI-DSS), which is a joint effort of brands like VISA, MasterCard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you would prefer to place your order by telephone, simply call us at +47 72 90 04 35 between 9 AM and 5 PM CET. We will be happy to assist you.
NORVEGR ships to all countries that Norwegian law permits us to ship to.
You will be charged in Euros (€).
If you are a customer whose credit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
All products listed on norvegr.com include import duties and/or VAT worldwide.
Please allow three weeks lead time for our down products, as we make them to order in our factory. The lead time for bed linen is four weeks as this comes in from Italy. If you order down products and bed linen we will ship the items all together once the bed linen comes in our factory door.
Your items will be placed in a plain box with no NORVEGR signature or logo to reduce the risk of theft. Inside this box is our packaging with your products in it.
All items are insured against theft and accidental damage whilst in transit from NORVEGR to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Due to the high value of the goods that we sell, we require proof of delivery for all orders. You will be asked to sign for your package when UPS arrives at your doorstep.
As long as we have not yet shipped your products, you can add items to your existing order. Please give us a call at +47 72 90 04 35 between 9 AM and 5 PM CET or email us at firstname.lastname@example.org. We will be happy to assist you.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.
If you need to return or exchange your purchase for any reason, please email us at email@example.com. The item(s) must be shipped back to us, at your expense, in brand new condition within 30 days of your purchase, and then we will refund the money for your order. Returns that are used or damaged will not be accepted and may be sent back to the customer and a refund will be refused.
Custom made or made-to-measure products cannot be returned, exhcanged or refunded.
YES, we do, for our down products. Should an accident occur, and you tear a hole in your duvets or pillows, spill something on them, drop a cigarette on them etc. do NOT throw the products away. We can replace the cotton casing for you. If the down needs to be cleaned, we can do that too. All repair procedures cost much less than to replace the products. Please email us at firstname.lastname@example.org or call us at +47 72 90 04 35 Monday to Friday from 9 AM to 5 PM CET and we will find a solution for you.
Your down products can be restored into their original shape after seven to ten years, at a fraction of the cost of buying new ones. Down has fantastic abilities to regain its bounce and shape. The best qualities of down, like we use at Norvegr, will last for decades given the right maintenance. In our service department we will open the products up, steam clean the down and replace the cotton casings. The warranty for the duvets will then be extended for another ten years. Please have a look at our maintenance section and our restoration section for more information.
Please give us a call at +47 72 90 04 35 Monday to Friday between 9 AM and 5 PM CET or email us at email@example.com. We will be happy to assist you.
Download our brochure and read about the company Norvegr and the products we offer.
Are you curious about what people say about us? Here are a few quotes from some of our dear customers.
How to care for your Norvegr down products, and the Norvegr repair service for the event of accidents.
Norvegr Down Duvets AS
Østre Rosten 84, N-7075 Tiller, Norway
Organization number: N 985 184 321
All personal information and credit card details will be securely handled at all times. Our business complies with the Payment Card Industry Data Security Standard (PCI DSS). Read more ›[w33 payment-item] [/w33] [w33 payment-item] [/w33] [w33 payment-item] [/w33]
Appointed quality suppliers to the Relais & Chateaux.